Healthcare Reform, Benefits of a Virtual Assistant & Facebook for Small Businesses [SBB]

Our Small Business Buzz video series continues as we share what’s happening on the Big Ideas Blog each week. We have creative marketing ideas that can help you succeed!

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How to Find the Right Virtual Assistant – Part 2

By Jennifer Goforth Gregory

Part two in a series on the benefits of a virtual assistant.

Chuck Norris How to Find the Right Virtual Assistant   Part 2Once you have decided that a virtual assistant will increase your productivity and revenue, the next step is to find the right assistant for your needs. Since you will most likely be hiring someone without ever meeting them face to face, it is important to spend time during the recruiting process to find the right person for your small business marketing needs.

Determining the Skill Set

Review your list of tasks that you would like your virtual assistant to perform, then write a second list of all the skills your VA needs to successfully perform the job. Are there specific software programs that they need to be proficient in? Do you need someone with experience in customer service? Since many VAs specialize in specific industries, decide if you need someone with experience in your field, or if you require an assistant with more general administrative skills.

Recommendations and Job Boards

One of the best ways to find a great virtual assistant is to ask others in your field if they have any recommendations or use a VA. “I’ve found my VAs through a referral from people I trusted as well as through websites. I recommend starting by asking your own referral network for recommendations,” says Laurie Erdman, founder of Chronic Wellness Coaching.

If you are unable to get a personal recommendation, there are several job boards dedicated to virtual assistants, such as Virtual Assistants Forums and VA Networking.  Business owners who are looking for VAs can also take a look at discussions on the various LinkedIn virtual assistant groups to see who is savvy in their fields.

The Phone Interview

Since the candidates will be working remotely, you will most likely have to conduct a phone interview; but PhoneINterview How to Find the Right Virtual Assistant   Part 2if someone lives locally, be sure to meet him in person. Russ Hearl, founder and CEO of Evertalk, has found that using Skype for video conferences works well for interviews. “Even though a VA could be on the other side of the country, or planet for that matter, you want to make sure that you can envision this person working well with you and your team,” says Hearl. “As with almost anything, it comes down to communication, so make sure your communication styles are similar.”

Since the expectations and tasks for virtual assistants vary greatly depending on the client, describe in detail your specific needs and the expectations you have for the virtual assistant. Find out her availability and determine if she would be able to meet any deadlines that you have.

“Discuss the virtual assistant’s accessibility, whether you can contact her through phone calls, online or by texting,” says Jan Udlock, an experienced virtual assistant specializing in working with writers, speakers and coaches. Although skills and experience are important, many owners find that the most successful VAs are the ones whose work style and personality fit within the company. Be sure to check references and then extend an offer to your top candidate.

To establish a marketing attack, download “The Infusionsoft Guide to Sales & Marketing.”

Can a Virtual Assistant Increase Your Revenue and Productivity? – Part 1

By Jennifer Goforth Gregory

Many business owners find their to-do list overloaded, but may not have enough capital or even enough work for a full-time employee. One solution that many owners are increasingly turning to is the virtual assistant. According to the International Association of Virtual Assistants, “Virtual assistants are independent contractors who (from a remote location, usually their home or office) support multiple clients in a variety of industries by providing administrative, creative, and technical services.” What better way to keep up with your small business’ emarketing campaign?

Rosie Can a Virtual Assistant Increase Your Revenue and Productivity?   Part 1

How a Virtual Assistant Can Help

Companies use virtual assistants for a variety of tasks, including scheduling, spreadsheets, editing and client communication. Often the specific tasks that a virtual assistant performs depends on the industry and the assistant’s experience. For example, a VA with an accounting background may do bookkeeping, while someone who is a skilled writer may write the monthly newsletter or update your blog.

“I use a virtual assistant to help me with basic research assignments that would allow me to jump into the meat of the project,” says Matthew DiGeronimo, a mergers and acquisitions specialist. When he was representing the sale of an internal medicine practice in Hawaii, part of the project was to send letters to all medical schools offering internal medicine programs. “I focused on writing the letter and had the VA create a list of 100 schools,” says DiGeronimo.

He also uses his VA to update his contact list, which syncs to his phone, by entering information from every business card and email he has received.

Virtual Assistant: Real-Life Benefits

Using a virtual assistant allows you to eliminate the overhead of a full-time employee, such as medical benefits and office space. At the same time, you and your staff will be freed up to focus on other things. “Having a VA has enabled me to shift focus away from non-revenue producing tasks and spend more time on cultivating direct relationships with my clients,” says Jack Klemeyer with GYB Coaching.

Other businesses find that they are able to increase their offerings by hiring a VA. Laurie Erdman, founder of Chronic Wellness Coaching, has gotten twice as much work done and increased her revenue by 300% after hiring a VA two years ago. “I have been able to offer twice as many offerings (products and courses) as I was before by being able to delegate,” says Erdman “My VA would do all the back end implementation while I could focus on creating content.”

Will a Virtual Assistant Increase Your Productivity?

If you are considering using a virtual assistant, do a cost analysis to determine the benefit to your company. “In the months leading up to hiring, make a daily list of the tasks you are doing that are not the best use of your time or skill set or those that you really hate doing,” says Erdman. She says that you can later use this list as a job description for your VA.

Then write down all of the things that you would be accomplishing with the extra time and determine the amount of revenue that these tasks could bring to your business. Be sure to factor in reduced overtime wages or just general quality-of-life issues as well. Calculate the cost of a virtual assistant, which typically charge $30 to $60 per hour depending on the specialty, and compare the cost to the increased revenue you could bring in by delegating these tasks.

In part 2 of this series, we’ll look at how you can begin your search for the right virtual assistant. 

For ways to grow your leads, download Infusionsoft’s e-book “Magnetic Appeal.”