Cut Yourself Some Slack: A ‘Video Bloopers’ Confidential

Big Ideas Blog

As you may or may not know, I work with video everyday here at Infusionsoft and I love it. You’ve probably even seen me talking in some of our company and Big Ideas Blog videos, sharing small business tips with all of you. But, what you may not know is that sometimes, even the short […]

Three Things You Can Do to Up Your Customer Service

Big Ideas Blog

We all love when the local bank calls us by name as they help us, or when the drive thru coffee shop gives us a coupon and a “sorry for the wait” because it took longer than usual to get our order ready, but great customer service can be a regular part of your small […]

Seasonal Promotions for Your Small Business

Big Ideas Blog

In our video series “A Chat with Matt” we’re providing quick and easy tips that you can implement right now. In this video you’ll learn that no matter what your business is, seasonal promotion planning can help you stay connected with your customers and prospects and see results! This type of content and education will […]

So You’re Thinking About Changing Your Company Logo…

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As I slowly pulled up to the drive-thru of my favorite local coffee joint, I noticed that they changed their company logo. It looked a lot cleaner, more modern and sleek. I liked the change but couldn’t help thinking to myself, “I wonder why they changed?” So, I did a little research and found out […]

Upselling Basics: Action Drivers and The Golden Rule of Selling

Big Ideas Blog

This month on “The BIG Idea of the Week” we’ve been talking about Upselling. And in this, part two of our interview with Skip Miller, Founder and President of M3 Learning, we want to define action drivers and talk about the Golden Rule of selling. Upselling Basics- Action Drivers and The Golden Rule of Selling […]

The Light at The End of The Tunnel

Big Ideas Blog

Our two part series on the benefits of having a website for your small business continues as we show you ‘the light at the end of the tunnel’ that will take your business to the next level. In part 1, I considered the first two reasons for not having a website and we talked about […]

All Aboard the Website Train!

Big Ideas Blog

Does your small business have a website? If your answer is no, you’re going to want to stick around because in this two part series I’m going to give you a handful of great reasons why jumping aboard the ‘website train’ is the only way to go. First, let’s check out some of the most […]